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Android dropping calls

My Android Phone Is Dropping Calls. What Should I Do?

Among the many advanced features of Android devices, calling and texting are still the most common reasons individuals decide to buy and/or own at least one phone or tablet. After all, a phone call is one of the easiest and quickest ways of reaching someone. Though one of the first accessible means of wireless communications, it remains to be one of the most popular and widely used methods. Several organizations, agencies, and businesses still resort to phone calls as their main means of contact. 

If you greatly rely on phone calls, imagine the hassle and inconvenience should your phone keep dropping calls. And unfortunately, in most cases, dropped calls are caused by external uncontrollable factors, making it quite challenging to address the root cause of the issue. Nevertheless, knowing what causes the problem would be a great help in looking for alternatives, hence, somehow resolving the problem. 

So, if your Android phone suddenly or frequently drops your calls for no apparent reason, or if you find yourself wondering ‘My Android phone is dropping calls. What should I do?’, read on to know more about the common or possible triggers, as well as the best steps you could take to fix them.


What Is A Dropped Call?

My outgoing calls not going through on time are now getting frustrating. Suddenly dropped mobile calls trigger my anxiety, is there anything I can do about it? Every call ended without ringing the Android phone and I’m not liking it. Why do my calls keep failing, is it my phone?

Have you ever caught yourself asking or ranting about any or similar to the above situations? Well first, to somehow ease your mind, there’s a name for that – dropped call. And yes, this “phenomenon” doesn’t only happen to you. In fact, it’s kind of a normal occurrence.

Cellular phones are programmed to transmit data wirelessly. So if you initiate a call on your Android phone, per se, your voice will be converted into electric signals which will then be modulated into radio waves using a special microchip built within the phone. Towers built to transmit cell phone signals send those radio waves to the recipient of the call and then the process will be reversed so the person on the other line hears you and understands what you’re saying. 

As its name implies, dropped calls are phone calls that are suddenly cut without any of the parties involved ending the sessions. Instead, the phone drops the calls automatically due to a variety of technical issues – from signal strength to network traffic issues to hardware malfunctions to SIM card damages. In most cases, dropped calls are triggered by external factors; hence, such calls are unintentional and unexpected.

Dropped calls can happen anytime, even in the middle of a conversation. But, you need to at least know and learn what to look for if this happens to you. 

What Causes Dropped Calls?

Why does my phone hang up by itself? Why does my Android phone keep hanging up? Why does my phone keep dropping calls? What exactly causes dropped calls?

Dropped calls are normal occurrences especially since no single technological innovation is flawless. If it happens too often, however, it could surely get annoying and inconvenient. And for you to better know what must be done or what’s the best next course of action, it’s important that you first understand the possible root causes. 

So, is there a specific call dropper cause? There’s no single root cause for phone calls being automatically dropped. There’s a wide variety of possible reasons and here are the most common ones.

  • Signal

Since phone calls greatly rely on remote transmissions of radio waves through satellite towers, weak signal is the leading cause of dropped calls. The ideal signal strength is between -30dB to -100dB as system glitches and dropped calls usually happen between -100dB to -120dB. You have to be mindful of poor cell signals caused by man-made obstructions like concrete walls, coated glass, and steel structures. Also, there are certain events – like major concerts – when the network signal is intentionally blocked mainly for security purposes.

  • Traffic

The network load could also affect phone calls. If the traffic is too high within a certain area like in a shopping mall, per se, it could jam up transmissions of data, affecting phone calls and remote connections and interactions. Also, some networks automatically drop calls when a certain duration is met to better regulate network traffic, so it might help to inquire your network provider about such things.

  • Weather

Extreme weather conditions like typhoons, hurricanes, and snowstorms can certainly affect the quality of signal reception. Water and debris are also great blockers of remote transmissions. Furthermore, in certain instances, calls could be dropped due to wavelengths being trapped by dust particles, fog moisture, or rain showers.

  • Location

Location is a huge factor when it comes to smooth and continuous phone calls. Of course, the farther you are to a cell tower, the weaker the signal is, and the higher the possibility is for dropped calls. It could also be an issue if you’re in a place higher than where the cell tower is situated – like when you’re in mountains, hills, ridges, or similar local terrains. If you’re inside an enclosed area like in an elevator or a car, that could also interfere with your signal.

  • Hardware

In rare instances, the phone’s hardware could trigger the automatic dropping of calls. Check out your device’s buttons or keys as any of these could somehow be triggering the disconnection of your phone calls. It would also be a smart move to take off your phone’s case (if any) as this could be a contributing factor in blocking the signal. Another option to rule out is your SIM card. Damaged or not properly inserted cards, for instance, could affect your incoming or outgoing phone calls. After all, the SIM card serves like your network’s remote server.


How Do You Fix A Dropped Call On Android?

Why does my phone hang up by itself

My SIM card keeps disconnecting Android phone calls, is there even a solution for this? I have a full-bar signal but can’t call, how to fix my Android phone? My Android phone hangs up calls, are there things I can do about it? Is there even a fix for Wi-Fi calling dropping calls on Android?

Now that you have clearer answers to your “why are my calls failing” questions, let’s delve deeper into the possible ways you can do on your end to address dropped calls. Though there’s no straightforward answer or black-and-white guidelines to dropped calls, the good thing is that there’s a myriad of options you can exhaust. In the same way that there are several factors you must look into to identify the root cause, there are also several factors you could consider to somehow address the issue. 

The solutions may vary depending on the type of phone you have like an iPhone or Samsung Galaxy

  • Remove and Inspect Your SIM Card

As previously mentioned, the phone’s hardware and accessories might also be contributing factors to the automatic dropping of calls on Android devices. Carefully take out and thoroughly inspect your SIM card. Check for any dents, chips, or damages, and if needed, have the card replaced. 

If the card appears to be in a good condition, be sure all notched-up corners properly line up in the SIM tray and put it back. However, if the card seems to be damaged, reach out to your phone/network provider for replacement or you could change it yourself (if you’re using a prepaid line).

Aside from the SIM card, take time to inspect your device for any possible damages. Also, you might want to try removing your phone case and see if there will be any changes.

  • Airplane Mode

Note that not all dropped calls are caused by uncontrollable external factors like signal strength or network traffic. Such failed calls could be caused by the current settings of your device so be sure to also rule out this basic troubleshooting step.

If you’re in Airplane Mode, for instance, you won’t be able to initiate or receive calls properly. Even if, per se, your phone indicates it’s not on Airplane Mode, try switching it off and back on for at least a couple of times. This is just to ensure the new opted settings are properly applied.

Furthermore, be keen on other minor details on your phone’s settings page. Try calibrating the date and time settings and check caller ID status. Close excessive apps opened and/or temporarily end the session of currently running tools or applications. Overall, be sure to regularly optimize your phone.

  • Reset Network Settings

For any issues with any of your device’s remote connections – Wi-Fi, Bluetooth, or cellular – try looking into your phone’s network settings. Though you have exemplary signal strength, network settings could possibly get corrupted, compromising the connections.

Here’s how to reset your Android device’s network settings.

    1. Launch the Android phone’s Settings app. 
    2. Go to the General management or System section (depending on what Android device you’re using).
    3. Tap on the Reset or Reset options button.
    4. Select the Reset network settings option.
    5. Confirm the action and the device should automatically restart. Once it’s up and running again, it should have cleared and reset the network settings.

If you’re initiating the call utilizing your phone’s cellular connection, try restarting it – turn it off for at least a minute then turn it back on. When doing so, be sure to unplug it from the charger or any wired connections. If it has a detachable battery, remove it and put it back on.

If you’re initiating VoIP calls or any web-based calls, and you’re connected to Wi-Fi, try restarting the router. In most cases, rebooting the modem should fix any possible issues. Wait for at least 10 seconds after you’ve turned off the router before turning it again, or completely reboot it following the instructions indicated in the modem or on the manual. It might also help to move the modem to a better or higher location.

  • Software Updates

Software updates are meant to locate and fix bugs, and patch system vulnerabilities and security loopholes. Hence, it’s advisable to apply or install such updates as soon as available. These could also significantly optimize your device, including addressing network connection issues.

There’s typically a pop-up message or a notification every time an update is released. Simply tap on that to install or apply the changes. In case you’ve missed the alert, follow these steps.

    1. Launch the Android phone’s Settings app. 
    2. Go to the Security & privacy section.
    3. Select the Security update option.
    4. It should show on the next screen the current version of your software and if there’s any update available. Tap on the Check for Updates button to make sure.
  • Contact Your Internet Service Provider (ISP)

If all else fails, contact your internet services provider (ISP) to confirm if any ongoing maintenance or software updates might be affecting network operations or activities, triggering major network congestion. If this is the case, you can’t do anything but wait until the updates are finished and your network provider resumes normal operations. 

In the meantime, consider utilizing VoIP technology or an app that uses Wi-Fi calling if you’re calling through your regular cell network, and vice versa. 


Best Solution for Your Phone’s Dropped Calls

Android phone calls breaking up

I understand that there could be several factors/reasons if my Android phone keeps cutting out during calls. I also know by now that there are several steps to take to address the issue of my Android phone calls breaking up. But is there a specific solution on how to improve call quality on Android phones? 

If you’re looking for a single efficient option, then a cell phone signal booster would be your best shot. In a nutshell, such equipment could significantly address Android dropping calls. Boosters are programmed to harness and amplify all available cellular signals. This is to give you a more stable and faster connection.

Be extra careful though when choosing which cell signal booster to purchase. Of course, select a product that provides great value for your money. It might also help to read online reviews first to somehow trim down the list and identify which one’s worthy of your time, effort, and money. Get one that’s trustworthy and reliable enough.

To ensure you have all your options straight, let’s take a recap on what you should do in case your Android phone is dropping calls.

  • Use a premium cell phone signal booster.
  • Inspect your SIM card and replace it if damaged.
  • Disable Airplane Mode.
  • Ensure the caller ID is not blocked or blacklisted.
  • Reset network settings
  • Restart Android device.
  • Restart the Wi-FI modem/router.
  • Install software updates regularly.
  • Remove your phone’s case and/or ensure the antenna’s not blocked.
  • Get rid of possible call blockers.
  • Step outside into an open space before initiating the call. 
  • Try roaming around and identify a spot within the area where the signal is strongest.
  • Switch to 5G, LTE, or any of the latest networks.
  • Locate and go to the nearest cell tower.
  • Try Wi-Fi calling (if you’re using a cell network).
  • Try cell network calling (if you’re using Wi-Fi).

Check out our other Android articles HERE!

About Pat S.
Blogger, writer, yoga enthusiast, and cell phone monitoring software expert.

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